Consumer Sentiment Analysis

Build Brand Reputation Using Sentiment Analysis

It is a well-known fact that it takes years to earn a reputation, but it only takes seconds to ruin it. So, building a brand reputation and maintaining it is very important for business development.

Consumer reviews can have a significant impact on determining a company’s destiny as they greatly influence purchasing decisions. Positive reviews are needed for business success and sustainable growth. In this digitalized world, 88% of people are trusting online reviews than personal recommendations.

The results of a recent McKinsey study show that “After a positive customer experience, over 85% of customers buy more. After a negative experience, over 70% bought less. It means you should not ignore the sentiments of consumers. USM’s main goal is to provide businesses with a unique and reliable adaptive solution to help them improve their online brand reputation.

USM Business Systems help enterprises accelerate digital transformation and empower their ability to run business smartly in this world of a connected ecosystem. We assist your business to commence a transformational journey by using the power of futuristic and advanced technologies. We deliver unbeatable technology solutions and services to clients across United States – Chantilly, Virginia, Frisco, Texas, California and New York.

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Some Of The Challenges In Sentiment Analysis

As we mentioned earlier, a text can be quite hard for a machine to dissect and interpret.

Custom Text Analysis

Machine Learning Approach

VOC Solutions

Sentiment Analytics Solution

Custom Text Analysis and Feedback Mining Solutions

Social media platforms have become their main platform for customers to share opinions on any product or service. It is one of the biggest sources of customer sentiment data that can help your business in the design of progressive products and better service delivery.

USM Business Systems provides custom text analysis and feedback mining solutions from scratch depending on various sizes and types of data. We introduce our cross-domain experience to create custom big data solutions that are integrated with our clients’ requirements and data specifications.

Machine Learning Approach to Analyze Customer Sentiments

Consumer sentiment analysis (open mining) is a key element in social listening. It allows you to instantly check public opinion about your brand or product and verify whether it is in the red or green zone. We help different sizes of companies to tap into machine learning capabilities for brand conversations and open-text responses and to monitor how optimistic customers are about the brand, product or service.

You can also use our sentiment analysis service to benchmark your competitors’ weaknesses and strengths against competitors and to identify reputations before giving up.

Machine Learning Approach to Analyze 01 1 1

How Clients Can Use our Sentiment Analytics Solution?

Clients from various industries use our sentiment analysis online solutions in their companies to simplify the tedious task such as:

Monitoring customer reviews, emails, social media posts, tweets, and other types of data
Monitor customer feedback on products/services and give prompt response
Deliver services and products to the right customer at the right time
Analyze employee attitudes to address issues before exacerbating
Assess customer worries

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Data Science

USM’s “Data Science a Service” helps to make data-based business decisions and find innovative ways to strategically and optimize operations when exploring new market opportunities.

- Data Preparation and Ingestion
- Statistical Modeling and Algorithm
- Development
- Insight Generation
- Insight Deployment

Satisfied clients are the bedrock of any strong business and ours is no exception.

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Completed Projects

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Years Experience

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Employees

Key Features of Our HRMS Software?

Filter

Filter irrelevant content and information

Monitor

Monitor specific keywords on the social web

Discover Topic

Discover sentiment & topics of customer texts

Quick Warnings

Respond quickly to services/products warnings

Advantages of Using Customer Sentiment Analysis Solutions

Get Customer Insights

Using USM’s text mining sentiment analysis tool, you can identify the emotions behind the sentiment analysis of text and measure consumer satisfaction.

Improve Customer Service

By implementing consumer sentiment analysis on survey responses, you can find out what customers’ rate for your product/service, what makes them happy and what disappoints them. You can measure and improve the consumer satisfaction.

Understand Customer needs & reduce rate

It helps understand customer needs, expand consumer base and their expectations. It also helps to identify the problem and give best solutions quickly to satisfy customers and retain them.

Identify changes in customer feedback

Identify the drops and increase in optimism about your products or brand. Monitor and track latest trends and see how your consumers’ feel when they turn to you.

Product analysis

Our sentiment analysis solutions help companies find out which products/items are selling fast, what those customers like and what they don't like. With this, every business can create a marketing campaign that meets consumer needs in different segments.

Remain Competitive

Sentiment analysis software can help you find out your competitors and find new areas to improve your service and product quality. By knowing the consumer's online feedback about your product/brand, you can find out the main issues to deal with on priority.

Our Clientele

USM has earned reputation and respect from its client by delivering top-notch customized IT solutions. We have satisfied clients from all over the globe.

Why USM for Sentiment Analysis Solution?

We will make your way easier to own amazing sentiment analysis software solutions.
We use convolutional neural networks to train effective ML and NLP algorithms inspired by biological neural activity.

Customizable services and solutions

State of the art models

Extensible Results

Segments We Have Experience In

USM helps accelerate innovation and gratify industry specific best practices to help run your core business efficiently.

Banking

Healthcare

Retail

Manufacture

eCommerce

Telecom

Marketing & Sales

Education

Services

Projects That We Delivered

We would love to add yours too!

View Our Work

i-relief

panasonic

praxair

big basket

Client’s Feedback

Telecommunications Giant UK

" USM’s AI-powered solutions helped our C-level Executives to generate real-time reports and insights on operational activities performed across our various locations. They developed an AI-based virtual assistant that can learn and improve every business conversation automatically without manual effort."

BYJU’s, the Learning App Bangalore, India

“USM optimized the capability of our m-learning applications. We achieved 40% increased students subscription. We are succeeding beyond our targeted boundaries with implementing USM’s AI solutions. Thanks to USM!”

BigBasket Bangalore, India

“USM has delivered an incredible predictive analytics solution to us and made us a performance driven online retailer in India. Compared to prior financial years, we witnessed 50% of increased sales during the year.”

IT Company Dallas, USA

"We partnered with USM to fill a skill gap across our IT domains. New hires helped us to complete the major IT project we targeted within deadlines as promised to our clients."

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